Anyone can conduct effective user research. You just need to know how. The User Research for Everyone one-day virtual conference will show how to succeed with research that leads to products users want to use, buy, and recommend to friends. Leah Buley will join a lineup of research luminaries like Steve Krug, Erika Hall, Nate Bolt, Laura Klein, and others for this virtual conference. Leah will be presenting on the right research method for any problem—and any budget. Note that time zones are Eastern Standard Time. Details and registration here.
This three-hour online webinar will cover storytelling from a variety of angles. Leah Buley will share best practices for storytelling as an internal communications tool for design professionals. And additional presenters (Donna Lichaw, author of The User's Journey, and Jeffrey Eisenberg, with expertise in marketing and storytelling) will round out the picture of how to use storytelling in the design process. Details and registration here.
Leah Buley will be presenting a talk and a workshop at UX STRAT, a conference that she would be thrilled just to attend were she not fortunate enough to be speaking there. This recent interview with UX Matters gives a taste of what she'll be covering. Her talk will examine the role and relationship of UX and CX in business (yes, they're kissing cousins, but slightly different). Her workshop will dive deep into how to be an effective communicator of design strategy inside organizations. Details and registration here.
TALK: The Modern Design Organization
Companies from IBM to GE and Capital One are finally making serious investments in design as a strategic differentiator. Does that mean we’re done? Has UX finally arrived? If only it were that simple. With the ascent of UX comes new questions. Today, companies struggle to understand the relationship between user experience, customer experience, service design, and innovation—what Jesse James Garrett called “the great convergence.” The reality is that many UX teams are still stymied by questions about what experience design professionals are empowered to do, and what’s somebody else’s job. In this talk, Leah Buley will share her research into the differences between a ho hum UX organisation, and world class one. She’ll also discuss what work still remains to be done for all user experience professionals to step up to the opportunity that’s now in front of them.
WORKSHOP: UX As A Team Sport
A smart Apple designer once said: “design is a distributed social process.” The fact is, UX isn't something that you can do alone — even if you work as a team of one. Great design is born when smart and creative people work together, driven by shared passion for solving problems in a human way. To do that, you need people to work with you, to share what they know with you, and most importantly to believe that human-centred design matters. In this workshop, you'll learn how to be a confident, effective leader of an inclusive UX process that makes your teams — and your customers — love you just a little bit more than they already do.
I'm so excited to be coming back to UX Week. I'll be sharing my recent research on the modernizing of the user experience field and its relationship to the customer experience discipline.
I'll be speaking about the customer-obsessed enterprise. This talk will look at how leadership and culture influence an organization's customer-centricity. I'll also be introducing presenters from Cadillac, Capital One, and the New York Mets who will explain the changes they're making in their companies.
UX isn't (usually) something that you do alone. Great experiences result when smart and creative people work together, driven by shared passion for solving problems in a human way. To do that, you need people to work with you, to share what they know with you, and most importantly to believe that human-centered design matters.
In this full-day workshop, you'll learn how to be a confident, facilitative leader of an inclusive UX process that makes your teams — and your customers — love you just a little bit more than they already do.
Join your truly—along with smart folks like Steve Portigal, Kim Goodwin, Dave Gray, Brenda Laurel, and Christina Wodtke—as we share 32 practical tips for doing your best UX work ever. This is a virtual event.
More details here: http://mxconference.com/
On Tuesday August 13th we'll be having a little book party for the UX Team of One at Adaptive Path—which is fitting, since that's where I learned everything I know. All are welcome. If you're in San Francisco on the 13th, please join us.
Just RSVP if you plan to stop by: uxteamofone.eventbrite.com
In this virtual seminar, you'll learn to lead discovery and planning, conduct fast UX research, lead a transparent design process, and test designs internally before they're "complete." More info here: http://www.uie.com/events/virtual_seminars/research_design_ux_team/
This workshop is a hands on crash course in the skills, methods, and clever hacks that successful UX teams of ones use to work inclusively, efficiently, and effectively. It is also a frank and candid guide to the challenges and opportunities that you might encounter if you're a UX team of one. More info here: http://www.uxpa2013.org/bootcamp_buley