Oct
11
10:00 AM10:00

User Research for Everyone (a Virtual Conference from Rosenfeld Media

Anyone can conduct effective user research. You just need to know how. The User Research for Everyone one-day virtual conference will show how to succeed with research that leads to products users want to use, buy, and recommend to friends. Leah Buley will join a lineup of research luminaries like Steve Krug, Erika Hall, Nate Bolt, Laura Klein, and others for this virtual conference. Leah will be presenting on the right research method for any problem—and any budget. Note that time zones are Eastern Standard Time. Details and registration here. 

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Sep
22
12:00 PM12:00

Storytelling in Design (a Virtual Symposium from UIE)

This three-hour online webinar will cover storytelling from a variety of angles. Leah Buley will share best practices for storytelling as an internal communications tool for design professionals. And additional presenters (Donna Lichaw, author of The User's Journey, and Jeffrey Eisenberg, with expertise in marketing and storytelling) will round out the picture of how to use storytelling in the design process. Details and registration here.

 

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Sep
14
to Sep 16

UX STRAT

  • Providence, RI United States (map)
  • Google Calendar ICS

Leah Buley will be presenting a talk and a workshop at UX STRAT, a conference that she would be thrilled just to attend were she not fortunate enough to be speaking there. This recent interview with UX Matters gives a taste of what she'll be covering. Her talk will examine the role and relationship of UX and CX in business (yes, they're kissing cousins, but slightly different). Her workshop will dive deep into how to be an effective communicator of design strategy inside organizations.  Details and registration here.

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May
18
to May 20

UX London

  • Trinity Laban Conservatoire of Dance and Music (map)
  • Google Calendar ICS

TALK: The Modern Design Organization
Companies from IBM to GE and Capital One are finally making serious investments in design as a strategic differentiator. Does that mean we’re done? Has UX finally arrived? If only it were that simple. With the ascent of UX comes new questions. Today, companies struggle to understand the relationship between user experience, customer experience, service design, and innovation—what Jesse James Garrett called “the great convergence.” The reality is that many UX teams are still stymied by questions about what experience design professionals are empowered to do, and what’s somebody else’s job. In this talk, Leah Buley will share her research into the differences between a ho hum UX organisation, and world class one. She’ll also discuss what work still remains to be done for all user experience professionals to step up to the opportunity that’s now in front of them.

WORKSHOP: UX As A Team Sport
A smart Apple designer once said: “design is a distributed social process.” The fact is, UX isn't something that you can do alone — even if you work as a team of one. Great design is born when smart and creative people work together, driven by shared passion for solving problems in a human way. To do that, you need people to work with you, to share what they know with you, and most importantly to believe that human-centred design matters. In this workshop, you'll learn how to be a confident, effective leader of an inclusive UX process that makes your teams — and your customers — love you just a little bit more than they already do. 

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UX Week
Aug
25
to Aug 28

UX Week

  • Hyatt Regency San Francisco (map)
  • Google Calendar ICS

I'm so excited to be coming back to UX Week. I'll be sharing my recent research on the modernizing of the user experience field and its relationship to the customer experience discipline.

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Forrester's Forum For Customer Experience Professionals
Jun
16
to Jun 17

Forrester's Forum For Customer Experience Professionals

  • New York Hilton Midtown (map)
  • Google Calendar ICS

I'll be speaking about the customer-obsessed enterprise. This talk will look at how leadership and culture influence an organization's customer-centricity. I'll also be introducing presenters from Cadillac, Capital One, and the New York Mets who will explain the changes they're making in their companies.

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UX As A Team Sport (at UI19)
Oct
27
to Oct 29

UX As A Team Sport (at UI19)

UX isn't (usually) something that you do alone. Great experiences result when smart and creative people work together, driven by shared passion for solving problems in a human way. To do that, you need people to work with you, to share what they know with you, and most importantly to believe that human-centered design matters.

In this full-day workshop, you'll learn how to be a confident, facilitative leader of an inclusive UX process that makes your teams — and your customers — love you just a little bit more than they already do.

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Jul
9
6:00 PM18:00

UXPA: The UX Team of One Bootcamp

This workshop is a hands on crash course in the skills, methods, and clever hacks that successful UX teams of ones use to work inclusively, efficiently, and effectively. It is also a frank and candid guide to the challenges and opportunities that you might encounter if you're a UX team of one. More info here: http://www.uxpa2013.org/bootcamp_buley

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