Hello, I'm Leah.

I'm an analyst at Forrester Research, researching and writing about the user experience field after 15 years living in it. Prior to Forrester I worked as a design strategist at Intuit, where I worked on the future of business and personal finance, and as an experience design lead at Adaptive Patha pioneering user experience design consultancy. I started my career in the late 1990s as an opinionated Web developer. Through self-taught tinkering I gradually made the transition to user interface design. I spent the early 2000s as a UX team of one in a range of financial and information service companies. That experience led me to write The User Experience Team of One, a book I wished I'd had in the early days of my career.

I write and speak regularly on this topic at conferences such as SXSW, UX Week, UX London, Agile, the IA Summit, and Webvisions. My workshops and presentations have a reputation for being hands-on, high energy, and a little bit quirky.