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Forrester's Forum For Customer Experience Professionals


  • New York Hilton Midtown 1335 Avenue of the Americas New York, NY, 10019 United States (map)

I'll be speaking about the customer-obsessed enterprise. This talk will look at how leadership and culture influence an organization's customer-centricity. I'll also be introducing presenters from Cadillac, Capital One, and the New York Mets who will explain the changes they're making in their companies.

Earlier Event: October 27
UX As A Team Sport (at UI19)
Later Event: August 25
UX Week