Forrester's Forum For Customer Experience Professionals

  • New York Hilton Midtown 1335 Avenue of the Americas New York, NY, 10019 United States

I'll be speaking about the customer-obsessed enterprise. This talk will look at how leadership and culture influence an organization's customer-centricity. I'll also be introducing presenters from Cadillac, Capital One, and the New York Mets who will explain the changes they're making in their companies.

August 25
UX Week